Return policy 

Business warranty

The Laevo Business Warranty consists of 1 year full service: Up to one year after the invoice date, the other party receives a warranty on all repairs and replacements (excluding freight and travel costs).

Consumer warranty

1.     The Products can be returned within the given timeframes and in compliance with the associated conditions set out in paragraph 2, 3, 4, 5 and 6. 

2.     Time frame from 0 (null) to 2 (two) weeks: 

a.     Parts need to be returned as new; 

b.     During the first 2 (two) weeks after delivery, the customer can exchange sizing components free of charge. The purpose is to allow the customer to achieve a right fit. For example a set of torso structures that is too long or an Actuator Spring that is too strong. The customer will be provided with brand new components. The return items needs to be suitable for resale; 

c.      Customer handles return shipment. Laevo handles shipment of new parts. 

3.     Time frame from 3 (three) to 8 (eight) weeks: 

a.     Parts returned, may contain signs of use; 

b.     After 2 (two) weeks but no longer than 8 (eight) weeks, the Other Party can exchange components free of charge. The purpose is to allow the Other Party to adjust the size for a new employee or for the worker to fine-tune the fitting after experiencing the Product for an extended period. The parts will be replaced by revised components. The return items should be suitable for revision; 

c.      The Other Party will be invoiced for shipping. 

4.     Time frame from 8 (eight) weeks to 52 (fifty-two) weeks: 

a.     Replace under consumer warranty or order of new parts; 

b.     After 8 (eight) weeks the standard warranty applies as point out in article 11. Faulty components will be replaced but exchanging components is no longer possible. New parts (excluding regular wear and tear) can be ordered at any time at standard cost; 

c.      The Other Party ships the Product to Laevo, Laevo handles return shipping/New customer PO including standard shipping charges. 

5.     Time frame from 1 (one) year to 2 (two) years: 

a.     Replace under consumer warranty or order of new parts; 

b.     After 1 (one) year Laevo will replace and/or repair faulty parts at 1/3 (one/third) of the regular costs. Fabrics, torso structures, leg shells, rubbers inside the swivel and regular wear and tear are excluded; 

c.      The Other Party ships the Product to Laevo, Laevo handles return shipping/New customer PO including standard shipping charges.